Altice USA (NYSE:ATUS) has reported results for the quarter ended September 30, 2017, the company said.
Altice USA is the only major US cable provider to have announced a large-scale fiber deployment. The company´s fiber-to-the-home (FTTH) deployment continues to progress and is on track to reach one million homes constructed by year end 2018. Already, design and construction have commenced for several hundred thousand homes in New York, New Jersey and Connecticut (one million homes to be designed by year end 2017). Altice USA´s FTTH network will benefit customers by enabling for a more connected home, and by delivering faster speeds.
In addition, the company continues to roll out enhanced data services to its customers on its existing DOCSIS cable network and an increasing number of consumers are selecting increased broadband speeds:
Up to 400/450Mbps broadband speeds will be available for all Optimum residential/business customers by the end of 2017 (increased from 300/350Mbps previously and 101Mbps before Altice took control of the business). Optimum continues to see an increasing number of customers upgrading their speed tiers with 91% of residential broadband gross additions taking download speed tiers of 100Mbps or higher at the end of Q3 2017 (44% of the residential customer base now take speeds of 100Mbps or higher, increased from just 8% at the end of Q3 2016).
On a blended basis, 88% of Altice USA´s residential broadband gross additions were taking download speeds of 100Mbps or higher with 46% of the total residential customer base taking 100Mbps or higher speeds as of the end of Q3 2017 (vs. 48% and 16% respectively at the end of Q3 2016). These upgrades have almost doubled YoY the average broadband speed taken by Altice USA´s customer base to 106Mbps at the end of Q3 2017 (from 56Mbps at the end of Q3 2016).
Altice USA´s network upgrades continue to be reflected by further improvements in customer service metrics, including a 14% YoY reduction in the number of technical service related calls per customer in Q3 2017 vs. Q3 2016 and a reduction in the number of customer service related calls per customer of 7% YoY over the same period. This is the seventh straight quarter of customer service improvements since Altice took control of Suddenlink and the fourth straight quarter since taking control of Optimum.
Altice USA also recently introduced ´Economy Internet´, its low-cost broadband service across both its Optimum and Suddenlink footprints, providing eligible families and senior citizens with access to Internet connectivity at an affordable price. The company is going beyond its public interest commitment to Optimum in New York, New Jersey and Connecticut by extending this service to the vast majority of the Suddenlink region. This offering helps to bridge the digital divide within our local communities in the US
Altice USA, the US business of Altice N.V. (Euronext: ATC, ATCB), is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, Wi-Fi hotspot access, proprietary content and advertising services to approximately 4.9 million residential and business customers across 21 states through its Optimum and Suddenlink brands.