Alorica Inc., the world´s provider of customer interactions, has announced its strategic expansion in Latin America and the Caribbean with the addition of three major sites in the region, the company said.
The sites include Guatemala City, Guatemala; Kingston, Jamaica; and Puebla, Mexico, creating more than 3,000 new jobs by end of the year.
In Guatemala, Alorica is an established BPO player with more than 5,000 employees at four existing locations within Guatemala City. The newest site–making it our fifth in the city–is located at the World Technology Center and will accommodate existing employees and future business, bringing 900 new jobs to the area by the end of the year. Clients serviced out of Guatemala feature global brands in the Fortune 500 and span an array of industries including retail and consumer goods, telecommunications, energy and utilities as well as media and entertainment.
In Mexico, Alorica selected Puebla to be the home of its next site, given the city has one of the largest populations of higher education in the country–providing access to graduates, particularly in business, economics, finance and accounting.
Across Latin America and the Caribbean, Alorica has been making lives better since 1999, differentiating itself as the premier customer care provider–offering scalable, cost-effective, nearshore and in-country solutions in the region.
Alorica is the world´s largest provider of customer experiences to North American consumers. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.