Allstream, eLoyalty offer cross-border services between Canada, US

Canada-based all-business communications provider Allstream has introduced cross-border service for its Hosted Collaboration Solution (HCS), the company said.

Through its strategic partnership with eLoyalty, part of TeleTech Technology, Allstream is now able to deliver the same industry-leading HCS functionality and 24/7 support to clients with locations in the United States.

Allstream HCS is a hosted and fully managed Unified Communications and Collaboration (UCC) solution which delivers the Cisco® Unified Communications and Collaboration suite of applications to Canadian businesses in a cost-effective, cloud-based model.

All Canadian services will be hosted locally and delivered to customers over Allstream´s world-class, SIP enabled, resilient fibre IP network designed to help ensure a high level of security and reliability. US-based services will be hosted in the United States and delivered via the customer´s preferred network provider.

The cross-border solution enables Allstream customers to operate their Unified Communications as a Service (UCaaS) network — including integrated voice, video, presence and mobility applications to compatible desktop and mobile devices — seamlessly.

Allstream is a Canadian IP communications provider that works exclusively with business customers. Supported by its more than 30,000-kilometre nationwide high-performance fibre-optic network, Allstream´s communications technologies and services include a range of innovative, highly-scalable IP, Cloud and Security solutions that help organizations communicate more efficiently and profitably. The company is owned by Manitoba Telecom Services Inc. (TSX: MBT).

TeleTech Holdings, Inc. subsidiary eLoyalty, LLC transforms customer management environments for a wide variety of multinational clients across a variety of industries.

TeleTech (NASDAQ: TTEC) is a provider of customer experience, engagement and growth solutions. Founded in 1982, the company helps its clients acquire, retain and grow profitable customer relationships.