NewVoiceMedia, a global provider of cloud contact center and inside sales solutions, has announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017, the company said.
ADS also reports optimized data management, reliability and customer experiences in its contact centers.
NewVoiceMedia´s telephony infrastructure and skills-based call routing has enabled ADS to improve call quality and ease of use for the CSS team, promoting a more efficient contact center environment. NVM´s integration with Salesforce Service Cloud provides the business with improved access to real-time call data ensuring the contact center´s management team can appropriately staff and prepare for every dispatch call.
NewVoiceMedia is a global provider of cloud contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.