Akia, a Menlo Park-based start-up focused on transforming the way hotels engage with their guests, has announced it has secured a new round of funding from GSR Ventures, an early stage venture capital firm with more than USD 3 billion under management, the company said.
Akia will utilize the capital to accelerate and expand implementation of its AI-enabled SaaS platform, which allows hotels to provide guests with contactless options such as pre-arrival check-in and shifting in-person guest communications to text messaging. Akia´s customers include brands such as Hyatt, Marriott, Best Western, NoMad, The Ritz-Carlton Club & Residences, and many luxury boutiques.
For properties adopting Akia´s messaging solution, up to 72% of guests engage with staff via text, with 84% of those guests opting to check-in using text-messaging, reducing staff-to-guest contact and eliminating lines at the check-in counter.
Akia was founded in 2018 by a team of ex-Facebook engineers with a mission of changing the way people engage with the businesses around them. Akia is currently focused on enabling hotels to text-message their guests, streamlining operations and facilitating safe, contactless options for check-in, communication, and on-property requests. For more information, visit www.akia.ai.
Founded in 2004, GSR Ventures has grown into one of the world´s most successful early stage venture firms, with over USD 3 billion under management. For more information, visit www.gsrventures.com.