Airports Council International (ACI) Airport Service Quality has recognized Sheremetyevo International Airport (SVO) as one of Europe´s top airport for airport service quality for the fourth consecutive year, the company said.
Among airports with a passenger flow of 25-40 million, Sheremetyevo International Airport was recognized as the best airport in Europe for service quality, a designation it achieved last year as well.
The world-renowned Airport Service Quality (ASQ) program is the only globally established benchmarking program that measures passengers´ satisfaction while they are travelling through an airport.
The Long-term Development Plan is a series of infrastructure projects that will increase SVO´s capacity to 80 million passengers per year by 2026, making it one of the top 10 largest passenger hubs in the world. In the past five years, SVO has observed a 74% increase in total passengers.
Sheremetyevo International Airport is the largest Russian airport in terms of passenger and freight traffic, takeoff and landing operations, the area of the airport facilities and the capacity of the cargo facilities. The Sheremetyevo route network comprises more than 200 destinations. In 2017, Sheremetyevo set a historic record for passenger traffic, serving 40 million 93 thousand people what is 17.8% more than in 2016.