Tata Elxsi, a global design and technology services company, has been selected by the Airports Authority of India (AAI) out of a competitive global bid to improve passenger experience for all AAI-managed airports, the company said.
AAI, a mainstay in Civil Aviation sector in the country, is entrusted with the responsibility of creating, upgrading, maintaining and managing civil aviation infrastructure on both ground and airspace for India.
As a strategic design partner, Tata Elxsi will help AAI to provide a seamless passenger travel experience. Tata Elxsi will be primarily responsible to set the wayfinding and information design guidelines for all AAI airports coming up in the future.
Tata Elxsi will also enable AAI to set a team and create a process to design and implement world-class, customer-centric information and wayfinding system. This will cover the entire passenger journey right from parking to boarding the plane, to making the spaces efficient and user-friendly. The design will be in line with the global standards and Tata Elxsi will set the guidelines/standards for all future airports.
Tata Elxsi has already started the work on creating an intuitive, customer-centric wayfinding system and developing a unique image for several airport terminals.
Tata Elxsi is an integrated global design and technology consultancy, creating innovative products, services and experiences to build brands and help businesses grow.
AAI manages 126 Airports, including 21 International Airports (3 Civil Enclaves), 8 Customs Airports (4 Civil Enclaves), 78 Domestic Airports and 19 other Civil Enclaves. AAI is entrusted with the responsibility of developing, upgrading, expanding, maintaining and managing civil aviation infrastructure on both the ground and air space for India.