Airmall Cleveland, a unit of Fraport USA, has signed a five-year contract extension to continue its role as developer and manager of the retail concessions program at Cleveland Hopkins International Airport (CLE), effective Jan. 16, 2019, the company said.
The agreement covers the design, construction, lease and management of all retail merchandise and food and beverage facilities at the airport´s terminals.
Since 2008, Airmall Cleveland has transformed the retail and dining program at CLE by doubling the amount of concessions space to approximately 60,000 square feet with 51 units. Furthermore, Airmall Cleveland has attracted a bevy of new and local brands to create a sense of place, including Great Lakes Brewing company, Bar Symon, Inca Tea and the Rock & Roll Hall of Fame Museum Store. Concessions employment has also increased by 60%, and sales per enplaned passenger are up 88% to USD 10.46.
Airmall Cleveland has also been successful in creating opportunities for small business owners through the Airport Concession Disadvantaged Business Enterprise Program (ACDBE). These operators account for 45% of sales at CLE. Enhancements to the program will include a new outreach and development program and a mentoring program to strengthen the stability of ACDBE and small businesses — thus giving them access to the resources needed to compete successfully in the open market.
CLE officials forecast total passenger traffic in 2017 to exceed 9 million passengers, a record high since 2014.
Fraport USA is the developer and manager of the retail, food and beverage operations at Baltimore/Washington International Thurgood Marshall Airport, Cleveland Hopkins International Airport and Pittsburgh International Airport. A airport concessions model in North America, Fraport USA boasts among the highest per-passenger spending and receives accolades for innovation and customer service. For information, visit fraport-usa.com. Fraport USA is a wholly owned subsidiary of Fraport AG Frankfurt Airport Services Worldwide, the global airport company based in Frankfurt, Germany. For more information about Fraport AG, visit fraport.com.