Airlines extends policy on travel waivers

FlyerTalk has reported American Airlines is extending its policy on travel waivers through December 31, 2020 for tickets purchased before September 30, 2020, the news source said.

With over 17,000 complaints and counting filed against airlines over their cancellation policies, more airlines are extending their travel waivers in the hopes flyers will accept credits toward future flights. Investigations show that the airlines are making it extremely difficult for flyers to get refunds if their flights are cancelled due to the COVID-19 pandemic.

Since the COVID-19 pandemic started grounding aircraft in March 2020, not only have fewer flyers taken to the skies, but more are demanding a refund. Even if they are due, multiple investigations suggest getting one´s money back may be more difficult than getting credit towards future flights.

Delta Air Lines, Southwest Airlines, and United Airlines have announced similar policies. Both Delta and United allow travelers to change flights booked through the end of the year without paying any penalties, while Southwest is allowing flyers to convert their non-refundable airfare into Rapid Rewards points.

Flyers have a limited time to use the credited funds, and are responsible for paying any airfare differences between the new flight price and their credit value.