Airbus DS Communications improves productivity for public safety answering points

Airbus DS Communications, a provider of Public Safety communications technology, has announced added functionality in its VESTA® 9-1-1 solution for Next Generation 9-1-1 (NG9-1-1) Call Handling, the company said.

Three new features will allow PSAPs to decrease Call Handling times, ease Calltakers´ workloads and lessen costs. These benefits translate to improved operations for enhanced focus on the safety of their communities.

Of the three new VESTA 9-1-1 features, two provide solutions to a growing problem within PSAPs nationwide — abandoned calls. These create additional work for Calltakers who must manually return each call to determine if 9-1-1 assistance is necessary.

The first feature is Automated Abandoned Callback and has the VESTA 9-1-1 system automatically return abandoned calls. It gives recipients the option to be directed to 9-1-1 dispatch for help or to report they no longer need assistance. This removes the burden from Calltakers to return each call.

The second feature addresses “pocket dial,” a common culprit of abandoned calls accidentally made without the user knowing it. To address the problem, Airbus is introducing technology that will detect voice or a button press on the dial pad to determine if a wireless call is a pocket dial or truly needs to be presented to a Calltaker. If neither is detected, the call is considered a pocket call and is disconnected.

Since both features limit Calltaker intervention, valuable seconds and minutes are saved for citizens who do require emergency assistance, and Calltakers workloads are reduced.

Call statistics, including Calltakers´ performance and trends are stored in the VESTA® Analytics solution for records management.

VESTA 9-1-1´s third new feature, Direct PSAP Interconnect, allows PSAPs on connected IP networks to conference and transfer voice calls and their information to one another. This includes emergency calls delivered via CAMA trunks or ESInets, as well as administrative calls.

Airbus is a global provider of aeronautics, space and related services. In 2016, it generated revenues of EUR 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats.

Airbus DS Communications, Inc. is a source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.