Air New Zealand takes safety measures to protect employees, customer during Alert Level 2

Air New Zealand has announced it will implement safety measures for passengers and employees as the country enters Alert Level 2 with plans to operate 20% of its usual domestic capacity (compared to pre-COVID-19 levels), the company said.

Air New Zealand said it will encourage customers to check in for their flight via the Air New Zealand app, but for those checking in at larger airports, every second self-service kiosk will be operating to support social distancing. There will also be floor markers for queuing at our check-in counters, service desks, bag drops and departure gates, and we´ll be boarding and disembarking fewer customers at a time.

Inflight, the airline will allocate seating to allow an empty seat between customers travelling alone, and do its best to keep families and some travelling companions together.

Food and beverage services will not be available until at least 25 May on our flights within New Zealand to minimise contact between customers and cabin crew.

High touch surfaces will be cleaned regularly, and is taking extra steps to ensure all our aircraft, lounges and airports are cleaned throughout the day. Jet aircraft are fitted with hospital-grade air systems that filter out viruses. Hand sanitiser will be available across the airport, kiosks, service desks and all our aircraft for both customers and staff to use as they wish.