Air Canada customers satisfied with bilingual service delivery

Air Canada says its customers are satisfied with the airline´s ability to deliver service in their choice of English or French, according to a survey of more than 5,300 of its customers conducted earlier this year by Ipsos Reid.

Ninety-four per cent of Air Canada customers said they were satisfied or extremely satisfied overall with Air Canada´s ability to deliver service in their official language of choice, an improvement of three percentage points from the previous year. In addition, the majority of both Francophones and Anglophones said they believed Air Canada has improved its bilingual service delivery in the past year, with close to fully a quarter of them recognizing that bilingual service improved significantly. Air Canada is the only Canadian airline subject to the federal Official Languages Act.

Air Canada is a large Canadian domestic and international airline serving more than 200 airports on six continents. Air Canada provides scheduled passenger service directly to 64 airports in Canada, 55 in the United States and 87 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America.