Aeroflot has announced it has received Level 4 status under the New Distribution Capability (NDC) program developed by International Air Transport Association (IATA), the company said.
Level 4 status allows the airline to significantly increase the quality of customer service, as it provides a direct sales channel involving agencies as well as additional services. The NDC also allows clients to easily exchange and return tickets and receive information about booking changes, as well as speeding up synchronization of information between agency and airline sales channel and helping to optimize distribution costs.
Extensive application of the NDC also underscores Aeroflot´s leadership in digitization. Using the latest technologies helps increase the airline´s customer offering and operational efficiency. Further implementation of the latest IT solutions, including artificial intelligence, is a key priority of Aeroflot´s Strategy-2023.
Adoption of the NDC is just one example of Aeroflot´s active implementation of IATA´s latest technologies in the Russian market. Aeroflot has been a member of IATA for over 30 years.