Adelman launches omni-channel service platform

Travel management company Adelman Travel has unveiled its new Platform as a Service (PaaS) business model, the company said.

This integrated platform delivers sophisticated workforce management and a host of other services including omni-channel servicing, artificial intelligence, flight disruption prediction, expense integration at the API level and all products in Adelman´s technology stack.

As part of the strategy to improve the end-user experience, Adelman has implemented omni-channel servicing that allows the traveler to communicate or transact through the channel of their choosing, whether online or via phone, email or SMS. These contact methods are currently available on the Ava app with chat functionality on the horizon.

Adelman Travel Group a top 10 travel management company and leading business process outsource (BPO) provider specializing in travel and expense management.