Ada, a global provider of automated customer service, has announced that it has raised CDN 19 million in Series A funding, the company said.
The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One, and computer scientist, Barney Pell.
This injection of capital will enable Ada to rapidly expand into new, global markets and verticals including travel and financial services. Ada will also use the funding for ongoing feature enhancements to its platform to provide a deeper level of personalization and customization; and to provide clients with education and guidance to build, train, and manage Automated Customer Service (ACX) departments. The company also plans to double the size of its team in 2019.
Ada provides AI and chatbot capabilities that are easy to use and setup by support teams to automate interactions with customers. Since the company was founded in 2016, Ada has enabled businesses to automate up to 70% of their customer interactions, and saved millions of dollars for some of the world´s largest organizations, including TELUS, Coinbase, and Upwork. More than 30 million customers worldwide have been helped through Ada-powered automation.
Ada´s AI-powered platform makes it simple for non-technical teams to build an automated customer service chatbot that saves time, reduces costs, and improves the customer experience. Headquartered in Toronto, Ada enables clients around the world like TELUS, Coinbase, and UpWork to provide their customers with 24/7 personalized support in more than 100 languages. Learn more at Ada.Support.