Fraud prevention technology provider ACH Alert has partnered with Shelbyville, Kentucky-based Citizens Union Bank to provide account holders with automated wire fraud protection through ACH Alert´s Bio-Wire solution, the company said.
Bio-Wire systematically analyzes wire transfers and alerts the customer if a pre-defined rule set is violated. Customers respond by making a phone call to a 24/7 automated system and they are authenticated using voice biometric technology. This process eliminates call backs and improves the customer experience while mitigating the risk of wire fraud.
Founded in 2007, ACH Alert provides patented, innovative fraud detection services to financial institutions ranging from community banks to top tier financial institutions. Relying on more than 25 years of industry experience, ACH Alert assists financial institutions in mitigating the risks associated with electronic payments.