Accenture software to improve customer service, optimize capacity

Air France-KLM-Martinair Cargo said it has worked with Accenture (NYSE:ACN) to implement Accenture Air Cargo Reservations software, part of the Accenture Freight & Logistics Software (AFLS) suite.

AFLS supports optimizing freight capacity over the entire network, offering customers complete solutions and booking efficiency.

Air France-KLM-Martinair Cargo is using AFLS software to create a single view of booking options across Air France-KLM-Martinair Cargo and partner networks. The AFLS software is used for flight profiling activities in addition to allocation management, entry conditions and restrictions. This helps improve booking efficiency and revenue management execution to further increase both customer satisfaction and profitability.

The AFLS solution automates capacity checks, reduces manual intervention by revenue managers, and provides better insight into space availability. This makes the air cargo reservations process quicker and more efficient.

Air France-KLM Group is a global airline with a strong European base. Main areas of business are passenger transport, cargo transport and aeronautical maintenance.

Air France-KLM is the leading Group in terms of international traffic on departure from Europe.

Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. The company generated net revenues of USD31.0 billion for the fiscal year ended Aug. 31, 2015.