Accenture (NYSE: ACN) has been positioned as a provider of the new IDC MarketScape: Worldwide Professional Services Firms for Utilities Customer Experience 2019 Vendor Assessment, the company said.
Accenture was recognized for key strengths, including its ability to successfully envision, position and execute strategic projects and real transformational initiatives; reliably and capably mobilize the right resources at a global level according to client project requirements; and, deliver numerous large-scale customer experience projects, including those that involve a complete redesign of a utility´s business-to-business (B2B) and business-to-consumer (B2C) capabilities.
The report evaluated Accenture and 14 other companies with an established international reputation for providing services to the utilities industry at a global level, a vertical-specific offering designed to support utilities´ customer-facing core business processes and a variety of services that are specific to support customer experience in the utilities and energy retail industry.
Accenture is a global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world´s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.