Accenture (NYSE:ACN) has helped Avianca Holdings SA (NYSE:AVH) develop a chatbot to enhance the airline´s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information, the company said.
The Facebook Messenger chatbot, named Carla, is based on an existing prototype from Accenture Interactive. Carla enables Avianca´s customers to confirm itineraries and flight status, locate luggage, and to check-in for domestic flights in Colombia, all using a mobile device.
Carla supports several travel-related queries as well. For example, Carla can also show customers weather forecasts for their destinations, and alerts can easily be set to remind travelers to pack their passports or pick up clothes at the dry cleaners before heading to the airport.
Accenture is a global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations across more than 40 industries. The company employs more than 394,000 people serving clients in more than 120 countries.
Bogotá, Colombia-based Avianca Holdings, through its subsidiaries, provides air transportation services in North America, Central America, the Caribbean, Colombia, South America, and internationally. The company offers passenger and cargo air transportation services; aircraft maintenance, crew training, and other airport services to other carriers; travel-related services to its customers; is involved in ground operations for third-party airlines in hub airports; aircraft leasing activities; and operates LifeMiles, a frequent flyer program. As of December 31, 2015, the company operated a fleet of 180 aircraft, including 141 jet passenger aircrafts, 28 turboprop passenger aircrafts, and 11 cargo aircrafts.
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