A4A reports major US airlines pledge to refund tickets for passengers detained by temperature screening

Airlines for America (A4A) has announced US airlines that are member carriers of the organization have voluntarily agreed to pledge to refund tickets for any passenger who is found to have an elevated temperature (as defined by the Centers for Disease Control and Prevention (CDC) guidelines) during a screening process conducted by federal authorities prior to travel, the company said.

Last month, A4A and its member carriers announced they are supporting the Transportation Security Administration (TSA) to begin conducting temperature screenings of the traveling public and customer-facing employees as long as necessary during the COVID-19 public health crisis.

Temperature checks are one of several public health measures recommended by the CDC amid the COVID-19 pandemic and will add an extra layer of protection for passengers as well as airline and airport employees.

A4A is the industry trade organization for leading US airlines. Members are Alaska Airlines, American Airlines, Atlas Air, Delta Air Lines, FedEx, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, United Airlines and UPS. Air Canada is an associate member.