8×8, Inc. (NYSE:EGHT), a provider of global cloud communications and customer engagement solutions, has announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact center solutions to help businesses win in the new battlefield where customer experience is everything, the company said.
8×8´s X Series transforms the customer experience by providing enterprises the ability to intelligently and quickly collaborate in the cloud across any channel, and easily access their most critical data, analysis and experts. With customers and employees interacting through one system of engagement, enterprises can also now optimize valuable moments of engagement with one set of data in one system of intelligence.
The new X Series platform provides enterprises with one set of data, one workflow engine, and one analytics engine inside an integrated solution for voice, meeting, team collaboration and contact center. Because of its ownership of all of the core underlying technologies, 8×8 is uniquely equipped to design and build each element of its solution in a way that optimizes the functionality, security and intelligence of the overall system.
8×8 is a provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8×8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee. For additional information, visit www.8×8.com.