8×8, Inc. (NYSE:EGHT), a communications provider of cloud voice, video, collaboration and contact center solutions for over a million users worldwide, has announced that Team Messaging is integrated into the 8×8 X Series solution, creating the industry´s most comprehensive cloud based communications application, with voice, video, collaboration, and contact center capabilities, the company said.
8×8 Team Messaging is one key element of 8×8 X Series which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact center and one system of intelligence on a single cloud platform.
With 8×8 X Series, 8×8 customers communicate faster and smarter to exceed the speed of customer expectations. 8×8 X Series enables organizations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker speed to answers. 8×8 X Series personalizes customer interactions with context-rich insights, and optimizes for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics.
8×8 communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter, and Facebook.