8×8, Inc. (NYSE: EGHT), an integrated cloud communications platform, has announced new capabilities for its 8×8 Contact Center solution as well as recognition from TMC, a global, integrated media company, which named 8×8 Contact Center as a 2019 Customer Experience Innovation Award winner, presented by TMC´s CUSTOMER magazine, the company said.
With 8×8 Contact Center, companies can significantly boost agent engagement, collaboration, and productivity. The Winter ´20 Release delivers new features and capabilities to further help companies, including inside sales teams, achieve meaningful gains in revenue, customer satisfaction and loyalty.
8×8 Contact Center is a complete standalone solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledge base, all delivered on one unified, secure, and reliable platform featuring single sign-on and centralized administration.
Pre-built CRM integrations make it easy for agents to access and view customer data. 8×8 Contact Center also offers customers the freedom to use either their own PBX or take advantage of 8×8´s best-in-class Unified Communications as a Service (UCaaS) offering.
8×8 is transforming the future of business communications as a Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. For additional information, visit www.8×8.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. Visit http://www.customer.tmcnet.com.