8×8 chooses Confirmit for deeper customer insights

Confirmit has been chosen by 8×8, Inc., a provider of cloud phone, meeting, collaboration and contact center solutions, to power its online and telephone surveys within its Voice of the Customer program, the company said.

8×8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit´s technology, flexibility, competitive offering and ability to be scaled globally.

8×8 helps over a million business users worldwide with cloud phone, meeting, collaboration, and contact center solutions. They help enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.

Having learned what was missing from its previous approach, the 8×8 team was able to identify areas that were critical to taking their program to the next level, including the handling of sophisticated hierarchies, intuitive dashboards, and the ability to enable Customer Success Managers to view feedback data directly within a CRM environment.

Confirmit is the world´s SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit´s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Nielsen, Research Now, RS Components, QRS, SSI, and Swisscom. Visit www.confirmit.com for more information