8×8, Inc. (NYSE:EGHT), a provider of cloud phone, meeting, collaboration and contact center solutions, has announced the acquisition of MarianaIQ (MIQ), a high-growth Silicon Valley startup, as part of the strategic investments it has been making in AI and Machine Learning, the company said.
MIQ brings deep learning capabilities to the newly announced X Series to transform both employee and customer experience. The MIQ team, including founders Soumyadeb Mitra and Venkat Nagaswamy, have been leaders in applying AI and deep learning to practical business problems since 2013, and join 8×8 to strengthen AI capabilities for enterprise communications.
Customer experience is the CIOs´ new battlefield. According to Gartner´s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience.
The financial terms of the acquisition are not being disclosed.
8×8 is a provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8×8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee. For additional information, visit www.8×8.com.