3CLogic, a provider of cloud contact center solutions, has announced the successful adoption of its platform by a rapidly growing advisory firm specializing in educational and consultative services to consumers regarding Medicare and Medicare plans, the company said.
The decision to migrate to an integrated cloud call center solution was the result of the organization requiring a more effective means to drive its outbound sales efforts while simultaneously improving its customer service model. Historically, the majority of its efforts had been manually intensive and lacked any integration to their CRM, MS Dynamics. Reporting and analytics were also limited and disjointed, restricting the company´s ability to derive actionable insights to support its continued growth.
3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, visit www.3clogic.com.