3CLogic, a provider of cloud contact center solutions, has announced its latest integration with Microsoft Teams, the company said.
The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.
The integration between 3CLogic and Microsoft Teams will allow for a number of key use cases and features, including:
Syncing of agent statuses between both platforms to allow 3CLogic agents and Microsoft Teams users to respectively know the availability of one another to minimize disruptions and streamline communication.
Ability for 3CLogic agents to click-to-call or conference in Teams users to assist in active customer issues.
Ability to answer contact center calls via the Microsoft Teams client while facilitating CRM (ie: Microsoft Dynamics CRM) or systems of record (ie: ServiceNow) screen-pops.
3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for CRMs, including ServiceNow, Salesforce, and SugarCRM. For more information, visit www.3clogic.com.