3CLogic, a provider of cloud call center software for the enterprise market, has appointed Vikas Nehru as its new Chief Technology Officer, the company said.
Previously CTO at Verint Systems (Nasdaq: VRNT), Vikas joins 3CLogic with over two decades of experience creating solutions for the Global 2000 with previous senior positions held at Kana Communications (acquired by Verint), eGain, and IBM.
Hosted on Amazon Web Services (AWS), 3CLogic has continued to expand its role and ranking within the global cloud-based contact center market per recent industry reports. With active deployments on four continents, the company has benefited from its ability to offer major enterprises an easy migration path to cloud, with its hybrid deployment capabilities, while still offering pure cloud solutions for organizations not tethered to existing legacy systems (i.e.: Cisco, Avaya, etc.).
This comes in addition to 3CLogis´c ability to seamlessly integrate its CTI and end-to-end Call Center solution with customer relationship platforms (ServiceNowÂ®, SugarCRMÂ®, Microsoft DynamicsÂ®, SalesforceÂ®, etc.) to help organizations gain greater change control across communication channels, enhance agent efficiency, and improve administrative visibility into what drives successful customer engagements and outcomes.
3CLogic is a provider of cloud call center software, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today´s enterprise businesses. Designed to complement existing operational workflows and various systems of record (CRM, Ticketing, etc.) 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations.