3CLogic, AVANT Communications to Expand Cloud Call Center Solution

3CLogic, a provider of cloud contact center software, has announced its latest partnership with AVANT Communications, a platform for IT decision-making and the nation´s premier distributor for next-generation technologies, the company said.

3CLogic´s solution seamlessly enables enterprise organizations to natively integrate voice and contact center features with enterprise platforms, such as ServiceNow and Microsoft Dynamics. Acting as a platform-enhancing blade, the company specializes in complementing existing digital channels (email, chat, self-service) to create a unified and omnichannel offering without encroaching on the services already provided by an organization´s existing CRM or service management platform.

AVANT´s broad network of Trusted Advisors helps enterprises of all sizes navigate today´s complex field of technologies. Through the partnership, AVANT´s industry experts and specialists will be able to leverage 3CLogic´s innovative cloud contact center solution to drive superior customer experiences while simplifying agent and administrative tasks.

Deployed across five continents, 3CLogic currently serves a broad array of enterprise customers in industries including insurance, healthcare, retail, software, manufacturing, and education. The company was recently voted one of 2020´s Top 100 CRM companies in Customer Services, Sales and Marketing.

3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, visit www.3clogic.com.

AVANT is a platform for IT decision-making and the nation´s premier distributor for next-generation technologies. AVANT provides unique value to its extensive network of Trusted Advisors with original research, channel sales assistance, training, and tools to guide decision-making around IT services that promote business growth. For more information, visit www.goavant.net.