3CLogic, a provider of cloud contact center solutions, has announced its latest release for Microsoft Dynamics 365, the company said.
The new 3CLogic offering is designed to empower enterprise organizations to easily manage customer or sales engagements, while extending their investment in Microsoft Dynamics CRM — all from one unified agent and administrative platform.
Extending its existing Microsoft Dynamics 365 offering, the latest solution will include:
Microsoft embedded CTI/Softphone and Single-Sign-On (SSO)
Automated Microsoft screen-pop for accounts, contacts, opportunities, or leads to optimize agent performance.
Natively integrated Administrative Call Center Portal to seamlessly manage IVR Call flows, agents, phone numbers, and queues without the need for technical resources.
Intelligent and skills-based routing of calls using Microsoft 365 data and objects to drive dynamic customer experiences and workflows.
3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. For more information, visit www.3clogic.com.