Talkdesk®, Inc., the cloud contact center for innovative enterprises, has announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations, the company said.
The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact center deployment. Leveraging its cloud scalability, the company plans to deploy Talkdesk in more than 90 locations around the world by the end of 2020. This win is the second Fortune 100 company to choose Talkdesk cloud solutions in the past two weeks.
Talkdesk´s new customer struggled with a complicated combination of several different on-premises and cloud platforms for its global customer service operation. This collection of disparate systems led to poor call quality and widespread inefficiencies including a 30% missed call rate and inadequate reporting to identify and correct problem areas. By shifting to one comprehensive contact center solution from Talkdesk, powered by artificial intelligence from Talkdesk iQ™, the company will see an estimated USD 30 million dollars in annual operational cost savings.
Talkdesk® is the cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.